Frequently Asked Questions

Have a question about our house cleaning services? Take a look below for our most frequently asked questions. If you still have questions simply email us at Hello@sunshinecleaningservices.co.nz and contact us at 099146589

General Questions

Booking a house cleaning service with Sunshine Cleaning Service NZ is easy.

Simply visit this page https://sunshinecleaningservices.co.nz/order-form/ or call us on 099146589 to book your cleaning service over the phone.
Our standard cleaning services cater to homes in need of a professional touch-up clean or general upkeep.
Deep Cleaning, often referred to as 'Spring Cleaning,' is a comprehensive cleaning service highly recommended if your home has not received professional cleaning in the past 30 days. It is also ideal for initial visits to prepare your home for ongoing maintenance.
It all depends on the condition of your home.
A Team of 2 people is our standard, sometimes an extra team member can come when needed. However, we do send a team of 1 person when the job is small.
Yes, we provide all the necessary cleaning supplies and chemicals needed to clean your home.
It's up to you whether you prefer to stay at home or take advantage of your free time outside. You can simply leave us a key or provide instructions on accessing your home, and we'll take care of the rest. Our goal is to make your life easier!
Certainly! Sunshine Cleaning Services NZ is highly recommended. If you have received a recommendation for a specific cleaner from a family member or friend, please contact us, and we will make every effort to assign that exact team to your cleaning service.
Yes, we offer move-in/move-out cleaning services that are ideal for various scenarios. Whether you're relocating to a new home, preparing to move into a new residence, or planning to list your property on the market, our move-in/move-out cleaning service is the perfect choice.
Yes, we have insurance coverage. If you require proof of insurance, please send us an email at hello@sunshinecleaningservices.co.nz and we will be happy to provide you with all the necessary documentation.
The cost of professional cleaning services can vary based on several factors. These factors include the size of your home, the specific cleaning services required, and the frequency of cleaning. Fortunately, we have a user-friendly online booking form that can generate a personalized cleaning quote based on your specific needs, home size, and cleaning frequency.

To begin click "Book Now" to receive your custom cleaning quote online. Alternatively, you can call us at 099146589 to receive your quote over the phone.
Our standard cleaning services encompass a comprehensive range of tasks to ensure a thorough cleaning of your home. These tasks include wiping down all visible surfaces, dusting, vacuuming, mopping, and cleaning various areas such as bedrooms, bathrooms, kitchen, living room, and dining areas. For a detailed list outlining what is included in each of our cleaning service packages, please refer to our cleaning services checklist page. There, you will find a comprehensive checklist of tasks covered by our standard cleaning services.
Yes, we have teams of highly experienced house cleaners who are skilled in providing regular cleaning services.
Our cleaning services do not cover the following tasks: cleaning of chandeliers, light bulbs, handling biohazards (such as mold or blood), hoarding situations, animal waste cleaning, high reach areas beyond a 2-step ladder, exterior window cleaning, putting away dishes, large furniture moving, and large-scale trash disposal.
Because all our bookings are streamlined online, credit cards and debit cards are our only accepted methods of payment. We accept Visa, Mastercard.
Regarding cancellation, we kindly request a 48-hour notice in advance to avoid any charges. We make significant effort to coordinate and schedule our cleaning teams, and last-minute cancellation within 48 hours results in the loss of work for our teams.
If a cancellation is made at the door without any prior notice, a cancellation fee equal to the full price of the service will be applied.
Sunshine Cleaning Services NZ offer two ways to quote house cleaning services:

1. Flat Rate Service: This service is determined by the number of bedrooms and bathrooms in your home. The price is fixed based on these factors.
2. Hourly Rate Service: With this service, the price is calculated based on the number of rooms or areas you want to be cleaned. Please keep in mind that there is a minimum booking time of 3 hours for the hourly service.

To receive a customized quote for your cleaning service, please visit our online booking page.

Scheduling Questions

We understand the importance of privacy and respect your space. We would never send pushy salespeople to your house. You can easily obtain a quote and book your house cleaning service online within approximately 60 seconds.
While we cannot guarantee same-day bookings, we do our best to accommodate your needs depending on the availability of our cleaning teams. Please contact us to inquire about the possibility of scheduling a same-day cleaning service, as it may be possible depending on the specific day and circumstances.
Yes, in most cases, we strive to arrive on time for your scheduled cleaning service. However, to account for potential traffic or weather conditions, we allow for a one-hour arrival window. In the event that your cleaner is running late, we will promptly communicate with you to provide an estimated time of arrival (ETA).

Would you like to speak with us?

Our customer support team is available and always ready to assist you.